FAQ — Hanye Steel

Frequently Asked Questions

Need more information? Contact us at [email protected] or call +86 XXX XXXX XXXX. We respond within 24 hours.

Products & Materials

We supply stainless steel, carbon steel, special steels (Hardox, Dillidur, NM series), steel sheets, plates, beams, pipes, tubes, and flanges. Custom sizes and grades available upon request.

We offer common grades including 304/304L, 316/316L, 310S, 2205 for stainless steel; Q235, Q345, A36 for carbon steel; and Hardox 400/450/500, Dillidur, NM360/400/450/500 for wear-resistant steels.

Yes. All products come with MTC (Mill Test Certificate) including chemical composition and mechanical properties. EN 10204 3.1/3.2 certificates available upon request.

Yes. We offer flame cutting, plasma cutting, laser cutting, shearing, and waterjet cutting services. Provide your drawings and we’ll deliver precise cuts to your specifications.

MOQ varies by product type. Standard items: 1 ton. Custom sizes or special grades: 3-5 tons. Small trial orders are welcome for new customers.

Processing Services

We offer cutting (flame, plasma, laser), bending, shearing, welding, drilling, and surface treatment. Our facility includes CNC machining centers, hydraulic presses, plate rolling machines, and welding equipment.

Yes. We provide custom fabrication services including welding, assembly, and surface treatment. Send us your CAD drawings and we’ll provide a competitive quote.

Simple cutting: 3-5 working days. Complex fabrication: 7-15 working days depending on quantity and complexity. Rush orders available.

Yes. We provide shot blasting, painting, galvanizing, and polishing services. Anti-corrosion coating available for outdoor and marine applications.

Order & Delivery

Email us at [email protected] with your requirements: product type, grade, dimensions, quantity, and any special requirements. We typically respond within 24 hours with a detailed quote.

Standard terms: 30% T/T deposit, 70% T/T before shipment. L/C at sight accepted for large orders. Negotiable based on order volume and customer relationship.

Stock items: 3-7 days for processing and shipping. Custom orders: 15-30 days depending on specifications. International shipping: varies by destination.

We support FOB, CIF, CFR, and DDP terms. Shipping via sea freight for bulk orders, express delivery for urgent small orders. Professional packaging ensures safe transport.

Yes. We offer tiered pricing based on order volume. Long-term customers and repeat orders receive preferential rates. Contact us for a customized pricing plan.

Quality & Support

Our products meet ISO 9001, SGS, BV, and TÜV standards. We maintain strict quality control with full traceability from raw material to finished product.

All products are covered against material defects. We guarantee products meet specified grade and dimensional tolerances. Claims can be filed within 30 days of receipt with supporting documentation.

Yes. Our engineering team provides free technical consultation on material selection, processing methods, and application optimization. Available via email, phone, or video call.

Absolutely. We welcome customer visits to inspect our facility, quality control processes, and inventory. Contact us in advance to schedule a visit.

Still have questions?

Contact us anytime. We’re here to help you find the right steel products for your project.